Frequently Asked Questions
Everything you need to know about your BURGA order.
What kind of protection do BURGA phone cases provide?
We offer two types of cases: Snap and Tough. Our Snap cases are slim and stylish for basic protection, while our Tough cases feature a dual-layer design with a silicone interior and a hard shell exterior for maximum drop protection.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the US and EU. International shipping may take 7-15 business days depending on your location and local customs processing.
Do you offer a warranty on your products?
Yes, we offer a 12-month international warranty on all our cases. If your case breaks or the print fades significantly under normal use, we will replace it for you.
What is your return policy?
We want you to love your purchase. If you are not satisfied, you can return your items within 30 days of delivery for a full refund or exchange, provided the items are in their original condition.
Will the case print fade over time?
No, we use high-quality sublimation printing technology that embeds the design into the material. This ensures that the patterns remain vibrant and scratch-resistant for the life of the product.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and Klarna for flexible installment options.